SHIPPING & RETURNS

RETURN AND REPLACEMENT POLICY
Should the circumstances a.) product delivered is not the product you ordered or b.) the Product delivered does not correspond to the description listed on the Online Store for the product you ordered, be applicable to you and there was a mistake or error in the product delivered. A replacement product shall only be released to you provided you return the Product as follows: (1) with all its components and accessories, (2) contained in the original manufacturer packaging when it was delivered, (3) without any mark or indication on the Product that it has been unreasonably or improperly used, no signs of tampering and (4) original sales invoice. Please contact us at macookappliances@hgcooker.com. We will discuss this issue further.

REFUND POLICY
Should you be entitled to a replacement product or to the delivery of an undelivered product and Seller be unable to comply for any reason or should Seller allow you a refund, Seller may provide you with a refund for the replacement product, the undelivered product, or the defective or malfunctioning product. Any refund shall be conditioned upon your return, and our acceptance, of the Product. A refund shall be made through a check which shall be made to the person named as a payee (or depositor in case of bank deposit) in the payment mode you used to pay for your Order of the Product. The seller may change the refund process at any time at its discretion. The seller will process the refund within 7 working days after Refund confirmation.